Refund Policy

amending or cancelling your appointment

We kindly ask that should you wish to cancel or amend your appointment, you do so via your online booking or over the phone, not via email or social media. You are required to give us at least 72 hour’s notice of any cancellations/ amendments. This policy is in place out of respect for our staff members and our other clients who wish to book an appointment.

no show policy

If you fail to show for your appointment this will be classed as a ’no show’ and you will be charged 100% of the service price. If you do not show for your appointment, regrettably, we will be unable to book you in for another appointment.